Devicethread Cloudbeds Integration
This page details the step to sign up for Devicethread and connect it with Cloudbeds.
Last updated
This page details the step to sign up for Devicethread and connect it with Cloudbeds.
Last updated
Send an email to contact@devicethread.com and we will assist you on signing up for Devicethread and configure your property.
Devicethread app can be connected with Cloudbeds in one of the following ways.
Pre-requisite: Ensure that you signed up for Devicethread and have your property configured in Devicethread.
Refer to this to connect an app from Cloudbeds marketplace to your property.
In the Property Dashboard, select the "More" option to access additional settings. Then, click on the "Cloudbeds" menu to connect and access your Cloudbeds account.
In Cloudbeds integrations page, locate the "Connect Cloudbeds" button. Click on the button to sign in to your Cloudbeds account directly from Devicethread. This process typically involves authentication and authorization to establish a secure connection between the two platforms. Follow the on-screen instructions to complete the integration setup.
Enter your email and proceed to the next step in the integration process. Follow any additional prompts or steps required to connect Devicethread to your Cloudbeds account securely.
Enter account details and sign in to Cloudbeds
Enter the SMS authentication code to verify and authenticate your Cloudbeds account within the Devicethread integration process. This step adds an extra layer of security to ensure the connection is authorized.
Allow all the necessary access permissions to enable Devicethread to access Cloudbeds account details, especially for managing reservations. This ensures that Devicethread has the required permissions to interact with Cloudbeds seamlessly and perform tasks related to reservations management.
Upon allowing access to permissions, the connection between Devicethread and Cloudbeds gets established successfully.
The immediate step after connecting the Devicethread and Cloudbeds accounts is to synchornize the rooms from Cloudbeds to Devicethread. The following page displays after the connection is successful and pulls the rooms information from Cloudbeds. The rooms are created as collections in Devicethread.
Below are the integration features from Devicethread.
Devicethread integration in Cloudbeds provides seamless management of lock codes for the rooms in the reservation. Following are the list of features:
Unique code assigned to locks in the room(s) of the reservation
Option to assign the same lock code for multiple rooms in a reservation for the convenience of the guest to carry a single code
Lock code is delivered on a pre-configured interval before the check-in time ensuring no misuse of the code
Lock code is updated in the reservation based on changes to the room
Lock code is expired when the guest checks out or the guest fails to show up; and these actions are handled seamlessly with no additional effort from the front-desk executive
Cloudbeds allows configuration of email templates for every reservation status. You can use the lockcode property in the email template as required.
Devicethread can be disconnected from Cloudbeds in the following ways.
Below are the steps to follow to disconnect Cloudbeds account from Devicethread app.
Navigate to More -> Integrations -> Cloudbeds to reach the Cloudbeds integration page. Tap or click on Disconnect button to initiate the Cloudbeds disconnection.
Tap or click on Confirm button on the confirmation popup.
Upon successful disconnection, the page displays a success message.
Send your queries to support@devicethread.com for any assistance required in setting up the integration between Cloudbeds and Devicethread.
Lock code will be visible in the reservation details page in Cloudbeds. Refer to the below image. You may have to click on the Show More button if the lock code section is collapsed, to view the details.
Lock code delivery depends on the operational mode of the property.
Safe mode: If the property operates in safe mode, the lock code is a preset one and is already available in the lock. Devicethread picks up an unused lock code and assigns it to the reservation. You can view the operational mode of your property in the property preferences page.
Full mode: If the property runs in full mode, the lock code will be delivered before the check-in time. This pre-interval to deliver the lock code is configurable in the property preferences page. Refer to the image below.
Upon connecting Devicethread with a Cloudbeds property account, Devicethread synchronizes automatically the time zone of the property and uses it for displaying time on this zone in the Devicethread app. You can view the time zone of the property in the property profile page under More -> Property Profile.
Devicethread assigns a single code for all rooms in a reservation as it is convenient for the guests to remember. However, in case if the property is operating in safe mode, for common rooms in the reservation there will be an additional code the guest must be provided with. The common code is currently displayed only in Devicethread app.
Devicethread manages the lifecycle of the lock codes based on the status of the reservation. Below are the different reservation status that Devicethread handles:
Lock code assigned for the reservation and the lockcode property displays the code in the reservation details in Cloudbeds UI. In case of property operating in full mode, the lock will be delivered to the lock(s) before the check in time.
Lock code delivery will be attempted when the reservation is assigned this status
Possible updates to the reservation are:
Check-in / Check-out time change. Lock code delivery and deletion in the lock(s) will be rescheduled
Room change
If room(s) added to the reservation, the lock(s) corresponding the new room(s) will be added to the lock code delivery schedule
If room(s) removed from the reservation, the lock(s) corresponding the room(s) will be removed from the lock code delivery schedule
If the room is changed in the reservation, a new lock code will be generated and assigned to the reservation. The lock(s) corresponding to the changed rooms will be scheduled to receive the lock code
Guest change. No changes will happen related to lock codes.
Devicethread app is not required to manage reservations in Cloudbeds except for one use case related to safe mode. If the reservation has common areas as part of the collection, the lock code for common areas is currently visible only in Devicethread app.
Devicethread handles room changes in reservations as below:
If room(s) added to the reservation, the lock(s) corresponding the new room(s) will be added to the lock code delivery schedule
If room(s) removed from the reservation, the lock(s) corresponding the room(s) will be removed from the lock code delivery schedule
If the room is changed in the reservation, a new lock code will be generated and assigned to the reservation. The lock(s) corresponding to the changed rooms will be scheduled to receive the lock code
If the property has smart devices configured, you can go ahead and set up the devices in Devicethread, including the configuration of zone. Refer to section in Devicethread knowledge base for more details.
Refer to this to disconnect an app from Cloudbeds marketplace to your property.
